F.A.Q

What is your return, exchange, and refund policy?

We do not accept returns, exchanges, or refunds. All sales are final.

Can I charge other devices with my Lighting cord?

Below is a list of all compatible devices 

iPhone Models

  • iPhone XS
  • iPhone XS Max
  • iPhone XR
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus
  • iPhone 6
  • iPhone 6 Plus
  • iPhone SE
  • iPhone 5s
  • iPhone 5c
  • iPhone 5

iPad Models

  • iPad Pro 12.9-inch (2nd Generation)
  • iPad Pro 12.9-inch (1st Generation)
  • iPad Pro 10.5-inch
  • iPad Pro 9.7-inch
  • iPad (6th Generation)
  • iPad (5th Generation)
  • iPad mini 4
  • iPad mini 3
  • iPad mini 2
  • iPad mini
  • iPad Air 2
  • iPad Air

iPod Models

  • iPod touch (6th Generation)
  • iPod touch 5th Generation
  • iPod nano 7th Generation

How do I know which cord is right for my phone?

Every Jay Planner comes standard with an Lighting (iPhone) and Micro USB (Older Android) cords. If you require  a Type C cord please select "Type C" during checkout. 

The following devices use Type C USB

- Samsung Galaxy S9 / S9 Plus

- Samsung Galaxy S8 and S8 Plus

- Samsung Galaxy A7, A5 and A3

Galaxy Note 8

- LG V30S with ThinQ

- Nokia 8 Sirocco

- Xperia XZ2 and XZ2 Compact

- ASUS ZenFone 5

Google Pixel 2 and 2 XL

- OnePlus 5T

- LG V30

- The Essential phone

- HTC U11

- Motorola Moto X4

- LG G6

- Sony Xperia XZ and XZ Premium

- Motorola Moto Z2 Play

- Xiaomi Mi 6

- Google Pixel and Pixel XL

- Motorola Moto Z and Z Force

- BlackBerry DTEK60

- Huawei Honor 8

- Xiaomi Mi Mix

- LG V20

- ZTE Axon 7

- Asus Zenfone 3

- HTC U Ultra and Play

- Huawei Mate 9

- HTC Bolt

- Motorola Moto Z Play

- ZTE Blade V8 Pro

- Huawei Honor 6X

- ZTE ZMax Pro

- Microsoft Lumia 950

- Huawei P9

- LG G5

- HTC 10

- Google Nexus 5X and 6P

- Meizu Pro 6

- Xiaomi Mi 5

More devices will added when found.

 

I tried to place an order but there was an error - the order wouldn't go through. However, I noticed in my bank account that money has been deducted. I haven't received an order confirmation. Can you please confirm with me if my order has gone through?

This sometimes happens and it's because your bank blocks the transaction from going through. If you didn't see the order confirmation page or receive the order confirmation email (unless you put in a wrong email address), your order didn't go through. The charge you see is a pending charge that will drop in 1-2 days. 

I bought the wrong color. Can I please change it my order to a different color? 

Unfortunately, as we try to ship orders out as quickly as possible, once the order has been placed, it's impossible for us to change the order. If you want to change the color, please refuse the original delivery and contact us. You can then exchange for the color that you want. Please note that we only accept exchange if the sealed box has not been opened.

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